Question 1

What is the minimum order size?

Accepted Answer

There is no fixed minimum order value. However, the economics of importing work best at a certain scale — typically a full kitchen or bathroom fitout rather than individual items. We'll always tell you upfront if a particular order doesn't make financial sense to import.

Question 2

How long does the process take from enquiry to delivery?

Accepted Answer

From initial enquiry to site delivery, most orders take 10-16 weeks. This includes 2-3 weeks for sourcing and quoting, 4-6 weeks for factory production, 3-5 weeks for sea freight, and 1-2 weeks for customs clearance and last-mile delivery. We provide a detailed programme at the time of quoting.

Question 3

What happens if products arrive damaged or don't match the specification?

Accepted Answer

We conduct quality inspections at the factory before goods are shipped. If a defect is missed and products arrive damaged or non-conforming, we manage the replacement process at no additional cost to you. This is why we only work with verified manufacturers who have agreed to our quality standards.

Question 4

Do I need to pay customs duty and GST on imported materials?

Accepted Answer

Yes. Most building materials attract a 5% customs duty and 10% GST on the landed value (FOB price + freight + insurance). We include all duties and taxes in our landed cost quotes so there are no surprises. Some product categories have 0% duty — we'll identify these where applicable.

Question 5

Can I use imported materials alongside locally sourced materials?

Accepted Answer

Absolutely — and most of our clients do. We typically handle the high-value, high-specification items (stone, cabinetry, tapware) where the savings are most significant, while locally sourced materials are used for structural and commodity items.

Question 6

Do products meet Australian standards and certifications?

Accepted Answer

We only source products that meet the relevant Australian standards for their category. For plumbing fixtures, this means WaterMark certification. For electrical items, SAA certification. We provide full compliance documentation with every order.

Question 7

Can I see samples before committing to an order?

Accepted Answer

Yes. For most product categories we can arrange samples prior to order. Sample costs are typically credited against your first order. Lead time for samples is usually 2-4 weeks.

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